Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at grabnrate24@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at grabnrate24@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at grabnrate24@gmail.com.
Refund Policy
At GRAB 'n' RATE, we want you to be happy with your purchase. Please read our refund policy carefully before placing an order.
No Refunds/Returns Policy
We do not accept returns or offer refunds for change of mind, incorrect selection, or any reason other than damage during transit, as described below.
Damaged Product Policy
Refunds or replacements are only provided if the product is received damaged upon delivery. To be eligible:
You must inform us within 12 - 24 hours of delivery by contacting us with your order number.
You must provide clear photos/video of the damaged product and its packaging at the time of unboxing as proof.
The damage must have occurred during transit/before delivery — damage caused after delivery, due to mishandling, or after use is not eligible.
Once your claim is reviewed and approved, we will offer a replacement or refund at our discretion, processed within a reasonable timeframe.
Non-Eligible Cases
Change of mind
Incorrect size/color/model selected by the customer
Damage caused after delivery/during use
Products without proof (photo/video) of damage at unboxing
NOTE: VIDEO PROOF IS MUST FOR REFUND POLICY.
Contact Us
For any refund or damage-related queries, reach out to us at:
📞 7993711285
📧 grabnrate24@gmail.com
📍 Kadapa, Andhra Pradesh, India